24 hour notice:
If given less than 24 hours notice the lesson will be charged the regular cost and will not be rescheduled.
Illness, family emergency:
There are two options:
Reschedule: The lesson can be rescheduled and completed within four weeks of the originally scheduled date. The lesson cannot be counted as a credit for the next months’ session.
Counted as a missed lesson: The lesson will be considered a missed lesson and will be billed the regular lesson fee.
Make up lesson:
Once a make-up lesson is scheduled it cannot be rescheduled. The lesson is considered to have been given if the student misses the scheduled make-up for any reason.
Please call me to let me know if you are running late. I will do my best to accommodate the timing, but I cannot guarantee the full lesson if you arrive late for your scheduled time.
Monthly payments are due by the first lesson of each month.
Zelle: (Preferred) Zelle is free of charge and allows you to safely transfer money from your bank to another. To send payment, enter Kendravoicestudio@gmail.com as the recipient. To see how Zelle works, click here.
If at any point you would like to stop taking lessons, please give me two weeks notice.